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00:30:00

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San Francisco, CA, USA

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Comcast Cable

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Channel 89 (615 MHz)

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mpeg2video

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ac3

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528

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480

TOPIC FREQUENCY

Us 18, San Francisco 9, Torres 2, Davis 2, Avalos 1, Shell 1, Bernal 1, Ms. Hale 1, Lovins 1, Vietor 1, Jerad Bloomfield 1, Eric Brooks 1, Juliet Ellis 1, The City 1, Pepsi 1, Jessica Dur Man Ackerman 1, California 1, Brazil 1, Sacramento 1, Lpi 1,
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  SFGTV    [untitled]  

    December 30, 2012
    10:00 - 10:29pm PST  

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rates in the target areas to gain through the initial outreach effort, the initial enrollment effort? >> yeah, i think the -- if memory serves me it's in -- like 47 to 52% in the deepest green areas. more than half the folks in the areas -- >> which is close to the retention rate that we measured for the tier one customers? >> yeah, right; right. and so by the second quarter -- by the end of june we will have completed these activities and be in a position to ask our commission to decide the final size of the program because we will have completed the survey and the early notification and really begin to form a list of very
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active and interested customers, and that's what we expect to make the final call on the overall program size in june, so then we move on to the third and fourth quarter activities which go to the largely the state required opt out portion. the state requires that four opt out mailers be sent to each customer that we intend to include in our cleanpower sf program. we will be in a position then as we talked before to know what the actual price is, not the not to exceed rate, but the actual wholesale price from shell that becomes our actual rate. we will be able to share with customers the actual price
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premium that they would experience knowing how much they typically consume at their household each month. it's at this point that we will have signed the confirmation with shell. we will then be at this point financially obligated under this program. the opt out mailers then will begin to be sent with this detail. we will do multi-language, english, chinese, spanish. we will have customers able to opt out respond to us via snail mail or email. we will make sure that we meet the minimum requirements of the law, which is two of the notifications must be mailed before service occurs, and then two of the notifications must be mailed after service has occurred within a 60 day
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boundary before and 60 day boundary after, so customers will know from us what we think their bill experience will be. customers who don't opt out after the first two notifications and get enrolled in the program see their first bill and decide they don't want to be part of the program will then receive again -- again they will receive an opt out notification and tell us no thank you at that point. they can call, let us know by various means that they want out, and throughout this time period we will be utilizing broadcast media, social media, broadcast media to make sure folks are aware. it's not just a quiet piece of mail that shows up at their home. it's going to be a full campaign here in the city, television, out door, advertising, newspaper, social
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media. our goal is really to reach as many people as possible throughout san francisco by repetition of this message, so no one that you bump into will say "i have no idea what you're talking about". >> president torres. >> yes ms. hale i wanted to go along the comments by the current chair and supervisor olague as well. part of the challenge we with with the stem cell industry is put in plain language the consent form and one of those experiences that we just had was with a young lady, who i can talk about now because she went public, one of the spinal cord injuries in the stem cell trial was that the medical language was so complex in the consent form that it needed to be improved so someone couldn't
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come back later and say "this patient was under emotional distress and of course they choose to because they didn't know what the consequences and side effects are" and this is not as serious as that, but it begs the question to make sure that the language is understandable english and in addition i don't think you're limiting the mailers just to the three languages of chinese, english and spanish; right? >> no, i don't think so. >> so you're including whatever languages are used by the city and county of san francisco in the distribution of election ballots for example? >> yes, as long as they're represented in the deep green district, yes. >> so you're going to have the mailers regionalized by language and geography and demographics?
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>> yes. >> all right. thank you. >> any other questions? >> commissioner moran. >> thank you chair. we received correspondence suggesting in our effort to fully inform everybody what opt out means that we're getting close to a opt in program that would violate state law, and i assume that we have looked at what the limits are that the law imposes on us. would you elaborate a little bit how what we're doing has been shaped to fit within the state law or on the other hand where is there jeopardy for us? >> so the notification and education program survey and early notification portions are the sort of the new pieces that aren't required by state law. we are using those outreach
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efforts, those outreach components to inform who we talk to in the actual statutory opt out phase. we are not suggesting that anyone who is going to be served by cleanpower sf would not receive an opt out notification. anyone who wishes to participate can participate which sounds like opting in, but we won't enroll them after we have included them in an opt out process. so i think we have worked with the city attorney on this to make sure we are accurately understanding our obligation and that our approach is consistent with it. we think it is. and so we're not always this careful with our language as we should be, but the actual steps will be anyone who says "let me in" will receive and
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be included in the opt out portion of the program. >> thank you. >> you're welcome. >> can i add also the people who are seen in the green area that are saying "i don't want to be in the program". they too will be included in the program? >> right. and they're receiving the same opt out required by state law and encouraged to take the right action to be outside the program, yes. >> just a similarly we have folks outside the green areas, the deep green areas you want to enroll in the program. what is the actual early plan around reaching that and they have the ability to enroll in cleanpower sf? >> yeah, so we're assuming as part of our targeted marketing we may catch folks not part of
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the target audience. i might be in a deep green area. someone i talk to lives outside of it. they want to be part of the program too. all they need to know is let us know they want to be part of the program. we will include them then in the early phase. they will receive an opt out notice just as if they are in the deep green district. they will receive the same communication. >> first they have to reach the outreach effort. >> right. >> but in terms of reaching out -- i live in the excelsior and it's deep red but within that area there are about 20% of the population -- we consider opting in or enrolling in the program. >> yes. >> so is there a plan in terms of reaching that population in the early notification effort? >> so not in the early notification phase, but during -- not intentionally i should say. we are going to be very
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intensal and targeted to the dean green areas during the early notification. we expect we will still through community based organization work, through word of mouth be communicating with folks who aren't in deep green, so those folks will not show up on our opt out mailing list unless they come to us, so it's really the degree of proactivity. we're being active and engaging with deep green locations. other parts of the city that wish to participate in the program are going to need to reach out to us and then we will engage with them. >> okay. that is something our offices can help us. certainly we have our own ways of getting the word out or on social media efforts. i think as we're going through that phase and late summer perhaps we could be part of that effort and join folks
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from different parts of san francisco not in the deep green areas that want to participate. >> sounds good. >> can i add in the green areas it's a higher success rate for people staying in the program and at the end of the day what we would like to have is in the green area making sure that whatever we buy that we have enough customers to actually sell the power, and so the great thing about is that now we know in other areas where there might want be a large percentage, but at least we know if people choose to start opting out we have a waiting list, because we want to be financially responsible making sure that we can sell the power that we bill, so another thing we're identifying is businesses, so we want to have a big waits list and so when we determine the size that's what we're taking
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into consideration as well, and not only focusing on the green areas but looking at the notification who is interested in the red areas and put that on the waiting list so we take all of that into consideration. >> so the first group of participants to be enrolled in the program and stay in the program are going to be in the green areas and second early the people out of that. >> >> on a wait list to join the program once we have a set number of customers that we know what our program is going to be in the deep green areas. >> correct, and the best thing could be that we have too many customers for the amount of power, and we have a waiting list. >> okay. >> hi there. juliet ellis, manager for external affairs. i wanted to clarify during the early education program before
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the official launch of clean power the focus for the door knocking and the phone banking activities include the partnerships both with community based organizations in deep green district like the mission and bernal heights and south of market has deep green areas for example so we will join the board of supervisors and other stakeholders to identify who are the appropriate community based organizations that can supplement direct outreach door to door and phone banking based on their expertise but there is a priority to do general education about the clean power program so that includes putting inserts into people's water bills throughout the san francisco service area, so supervisor avalos that's how we would reach you or folks that are not part of the deep green
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part and when you open the water bill you can read about the clean power program and reach out to us and even if you're not in the deep green area you can reach out when the official program launches. i just wanted to clarify that piece. >> thank you. >> so that brings us then to the re-cap of activities for the third and fourth quarters, so july time frame we will have the shell master agreement signed. august we will be determining whether the puc should sign the confirmation with shell and once again that is when we become financially obligated at approximately $38 million a year during the sales period of 4.5 years. the statutory opt out notices would be sent then in mid-august for the first one and the second in mid-september.
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opt out -- the program launchs in october and then we do the final two opt out notices in november and december. all of that has the wrap around multi-media components that we have been talking about, social media, advertising, word of mouth, all those efforts are under way throughout that time frame. so then let's take a minute with what that is going to cost. our final slide addresses the cost components by the periods we're in. early notification, statutory opt out period with community outreach with the broadcast cast media. on the bottom are the two polls we're are expecting to conduct for total 1.4 million in expenditures over this year, this coming year. that completes by formal
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presentation. i am happy to take any other questions. >> colleagues, commissioners, any comments or questions? i know we have asked many already. seeing none i have one -- commissioner vietor. >> sorry. yeah, i had a question just about the davis and associates contract and just to refresh my memory because i know we took this up at our puc meeting and we had a robust discussion around the scope of activities and we really wanted to hear from them and this goes to the supervisor's comments about their focus and their sweet spot if you will, but really to hear back, sort of cap the initial contract with them to -- so they are able to provide a more robust plan and meet the issues raised today and their plan for roll out and education to the various
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communities and addressing some of the issues around language so it's not jargon like and simplified and these pieces that we talked about in depth at our commission meeting and can you refresh us to the terms are? isn't that what they're doing and come back and this is the bull budget once we get that first piece of work done with them, correct? >> right. so what we were hoping is that after today's presentation you have a higher comfort level with what this whole plan looks like opposed to hearing about it in pieces. you have the full plan that you would be comfortable at our next commission meeting releasing the balance of the funding and allowing us to go forward with that contractor. the commission had limited us to $100,000 early task order with davis and associates. that allows -- has
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allowed us to consult with them in putting this program together. that allows us to begin the work to be able to launch the poll in january that we talked about here, so hopefully with this fuller conversation and description and the written plan itself that you have before you will feel comfortable with action -- not at this meeting but at the next meeting of the public utilities commission to release funds. we're not asking you to release the funds today. we're asking the public utilities commission to endorse the overall framework of this plan. >> thank you. >> great. commissioner olague. >> i wanted to thank you for all of your work again and for answering these questions that i know you have had some influence over, but it's not your entire -- it's not all of you -- all
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of the decisions made around outreach haven't been on you. >> no, not at all. i'm not the outreach person. >> thank you for being gracious in how you responded, but basically we do have city policies again where we have 100% renewable goal in the next 10 years and i think my whole intention was to make sure that this whole conversation is how we're going to reach these goals of 100% renewable energy in that time frame. >> right. >> and certainly that's why i had some concerns around making sure that the values of the cleanpower sf program are ones that are always emphasized because again this is a conversation that has been in this country really since -- for a long time, but certainly in the 70's it took on a greater
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level of discussion, but then the conversation sort of didn't go anywhere. i think it was jimmy carter was the person person to put solar energy panels on the roof, and then i mentioned a couple of times someone named emory lovins who wrote a book "soft energy path" and took on the issues of fossil fuels and coal and sustainable wind and solar and other sources and just 30 years later we're still -- >> still plugging away. >> still at the beginning of the conversation, so for years i guess san franciscans really haven't had an opt in -- certainly not an opt out choice, and so sometimes we talk too much about opt in i get a little
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nervous, so anyway i thed to thank you. >> you're welcome. >> before going to public comment i have one other question and that is we received a lot of -- some misinformation as we getting to the vote here back in september about this program, and harm this program could cause, a lot of it misleading, and i expect that next year as we're doing our notification and education effort that we could experience similar misleading information. appreciate not from pg&e because. >> >> because they have to follow the code of conduct, but organizations related to pg&e. i am wondering how we're anticipating a response to such an effort to mislead and make beguile people in san francisco? >> we do expect we will have lots of questions from customers, and we're really hoping to encourage folks to the extent they have questions, they hear things that are concerning to talk to us. we really want an opportunity for folks to
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make an informed decision, and we will stay very true to the need to educate and not mislead. we hope that other participants in the dialogue will as well, but it will be a challenge for us to make sure folks are getting accurate information and really being educated about this choice. >> very good. thank you. let's go on to public comment. this is on these three items. i don't have any cards before me. we will do three minutes per person. >> good afternoon commissioners. eric brooks representing san francisco green party and the local grass-roots organization "our city". hopefully you have read the email, all of you that advocates sent. there are concerns about okaying this very kind of light framework today that doesn't have a lot of detail in it. i want to start
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out to get to those concerns about talking about what commissioner torres raised in the code of conduct with pg&e. we saw during the 2010 prop 16 attack on the clean energy programs and community choice in california that it didn't matter that pg&e didn't use rate payer funds they were able to argue that entire $46 million plus campaign was funded by their stockholders, so they are going to run a multi-million dollar robust campaign in san francisco against this program, and it looks like their plan to roll out the 100% green project hits about the same time we roll this out at the end of 2013. i think that's the timeline for them, and it's very important to note that if we go forward prematurely with a marketing plan that is not based on good
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robust outreach to people of color, low income communities, people of different languag seniors and also based on the 10, 11-dollar premium w pg&e electric is offering $6 the consumer is not going to understand and yeah that is cheaper but ours is better and to the consumer that is coke and pepsi and coke is six bucks and we cost 11 bucks and coke is pg&e the customer is going to pick pg&e and that comes to what i wanted to highlight in this the information that local power has been develop to link the build out with the price points and the marketing and the outreach we're going to be
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doing just has been put on the table and in lpi has shown that we can actually roll this program out even in phase one with competitive prices to pg&e, and that would profoundly change this entire outreach model. the rate fairness board when realized this information was coming forward postponed their decision to the sfpuc and we have to analyze that information and see if it will change the way we market the program before we okay the outreach plan. that is crucial. >> thank you. next speaker please. >> my name is francisco costa and envir
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-- environmental justice advocacy and many residents in the bay view participated in community choice aggregation and perhaps one person here in the auditorium that knows what i am talking about. michael [inaudible] lynn brown, jerad bloomfield and others. we make trips to sacramento and we do what we could in the bay view. we put solar on all 58 homes and so on and so forth. in the beginning of this discussion i heard something about climate change and then i was paying attention to this conversation and there's a lot of fluff. so much fluff it gives you a
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headache. now, if you look at a map and some of you have done the outreach, whatever way you did the outreach, if you want to pay attention to the carbon footprint you have to do anything for the people that are impacted in district 10 and 11 and if you haven't done that to the best of your ability you have failed, so don't tell us in the areas that are green, which is where mostly the rich people live, where they send all their garbage, where they send all their sewage to which is in district 10 and you do service -- when it comes to outreach. that has to be ratified immediately. now, we need empirical data from this
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so-called consultants because sfpuc has this habit to have consultants. we saw this when they tried to put the combustion turbines and seen it again and again and the emphasis is on consultants so sfpuc has to learn in san francisco where we have many advocates and environmentalists that we need to have san franciscans doing the outreach for san francisco, and we will be paying attention to this and once we notice something -- which we have been doing we will write about t now, clean energy has to be discussed in the various facets that clean energy is produced. not only here in the united states but brazil and other areas and to find out really how much does that cost and finally let me say mr. chairman that we do have
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hydro electricity as part of this and we need to see how that is implemented. thank you very much. >> thank you. i have -- additional cards to name? jessica dur man ackerman and david mccord. >> hi. i am jessica ackerman and conservation staff with the sierra club and i am here to represent the 30,000 members in the bay area. i want to thank the supervisors for talking about the importance of this program and climate change and the importance of the program at for outreach. this is opportunity for economic growth but only if it includes local build out and we're seeing strong benefits and the installation of clean energy, energy efficiency, and leveraging other regional sources and we are concerned that the pln has a na